Returns & Delivery

Shipping Your Order

We deliver to all areas of Cyprus

Orders are typically delivered within 1–5 working days, depending on product availability and the delivery district.

Once your order has been dispatched, you will receive confirmation that it is on its way.

Should any unexpected delay occur, our team will contact you promptly to keep you informed.

Delivery Charges

  • Free delivery on all orders of €50 or more.
  • For orders below €50, the applicable delivery charge will be calculated during the checkout process before your order is completed.

Order Collection

Customers are welcome to collect their orders directly from our showroom and warehouse during business hours.

You will be notified as soon as your order is ready for collection.

   

For Abroad
Packages are generally dispatched within 1 day after receipt of payment and are shipped via Primewell Courier. Expected delivery for Athens-Thessaloniki 3-5 days and for the rest of Grece 4-8.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

FEATUERED PRODUCTS SUMMER 2026

Returns Policy

Your satisfaction is important to us.

If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible after receiving your order.

Our team will assess the issue and provide the appropriate solution, which may include a replacement, exchange or refund, in accordance with our Returns Policy and applicable consumer protection legislation.

Products returned for reasons other than damage or error must be unused, in their original packaging and in resalable condition.

Please contact our Customer Service team before returning any product so we can guide you through the return process.

Damaged Deliveries

If your parcel appears visibly damaged upon delivery, we recommend informing the courier immediately and contacting us without delay.

Photographs of the damaged parcel and products may be requested to help us process your claim more efficiently.

Contact Us

If you have any questions regarding your order, delivery or returns, please do not hesitate to contact our Customer Service team.

Koureas Toys Ltd

Telephone: +357 25 713737

Email: [email protected]

We are always happy to assist you.

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