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Return and Delivery
Your pack shipment
For Cyprus
If the products you ordered are not available, we will notify the customer. We are not responsible for any delay or any of our commitments if the delay or the failure of delivery is a result of situations out of our plausible control.
You have to choose:
- Pick up your order from our stores in Ypsonas/Limassol (free)
- Home delivery – until 10kg €6.00 ( VAT included)
- Home delivery- every 5kg extra, charge €2.50 (VAT included)
Delivery Period: Between 1-2 working days
For Abroad
Packages are generally dispatched within 1 day after receipt of payment and are shipped via Primewell Courier. Expected delivery for Athen-Thesalloniki 3-5 days and for the rest of Grece 4-8.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Returns Policy
In the case that you are not completely happy with any of our products you have the following options:
- Visit our shop in Ypsonas and exchange it with any other product or request for a credit note .
- Return product to our main offices address by register post. To view our main office address.
- The product must be sent together with the delivery and return note, found in the packaging, in order to inform us why you wish to return it.
Provided that is not our fault, posting expenses for returning the product are paid by the customer.
For both cases the product must be returned to us not later than 14 days from the receipt day and must be with all of the barcode tags intact , in their original packaging, and in good condition . Also, presence of the purchasing receipt is necessary.
Please note that in the interest of hygiene we do not exchange or refund for cosmetic accessories, carnival costumes and accessories, if these have been removed from their original packing .
Please note that the product is your responsibility until it reaches our main offices.